Support Centre

Everything you want to know about Business Key, you’ll find right here on our Support Centre page.

For Consumers


Getting Started

Signing up, verifying and updating your account, request a quote – everything you need to know to join the Business Key Business Directory.

How do I sign up on Business Key?

To create a personal user account on Business Key, follow the instructions below.

  1. Go to “Login
  2. Click in the “Signup Here
  3. Follow the steps on the next pages and click SAVE

Once you sign up, we’ll send a confirmation message to the email you provided. Then, you’ll need to click the confirmation link in the email. Be sure to check your spam folder and any other email tabs if you don’t see this email in your inbox.

If you don’t receive a confirmation message or run into other trouble with your account, please contact us at

How do I bookmark or save businesses that I'd like to use again?

We’ve created a Favourites option to help you keep track of the products and services you want to use again.

Below is the instructions on how to “Save to Favourites”:

  1. Go to the Directory search bar and search a Category.
  2. On the Category search results, click the “Star” Button of the business that you want to add to Favourites.
  3. Login to your account and click the “Favourites” button to see the businesses you want to review or use again.

How do I message a business or request a quote?

Email”, “Send Enquiry”, and the “Business Number” allows users to message business owners directly about the business or its services – pricing, availability, offerings, or anything else you may need to ask.

How do I list my business on your directory?

If you’re a business owner and would like to add your business to Goldfields or  Midwest Key:

  1. Search for your business to make sure it’s not already listed.
  2. If your business is not yet listed, click ‘List My Business’.
  3. Choose your listing: Free, Silver, Gold, Platinum.
  4. Enter your business information in the provided fields. 
  5. Click Submit.

However, we’re not accepting any requests from outside of the Goldfields or Midwest region as of the moment as Business Key is designed for people and businesses within the region. If you’re having difficulties filling out certain fields, please contact us at 1300 017 990 or email us at

Using the Business Key Mobile App

Find and contact local businesses on the go with the Business Key mobile business directory app. We connect you with the best businesses who really know their stuff!


How do I download the Business Key Mobile App?

You can download the Business Key App from Google Play or Apple Store and get connected with local people with businesses in the community.

Download app from Google Play

  1. Open Google Play.
    • On your phone, use the Play Store app Google Play.
    • On your computer, go to
  2. Find the “Business Key” App.
  3. Tap Install.

Download app from App Store

  1. Open App Store.
    • On your phone, use the App Store app.
    • On your computer, go to
  2. Find the “Business Key” app and tap the app.
  3. Tap GET then tap INSTALL.
  4. If prompted, sign in to the App Store to complete the install.

Quick Search Field

Located at the center of the homepage with a Search button. You can search the following fields: Category, Business Name, & Keywords. We’re always working to improve our search tool so we can deliver the most relevant local results to our users. 


How does your directories determine its search results?

We try to show the most useful and relevant results in response to what our consumer searches. Users can sort their search results in different ways, and our directories several filters (Business Name, Category, Keyword, Location) that you can apply to further narrow their search results.

What’s the best way to search for something on your directories?

You can find almost any type of local business on Goldfields Key or Midwest Key. Use the search bar to search for key terms (e.g. engineering contractor, plumber, takeaway food or the name of a specific business). Use the location bar to set the geographic region you want to search (e.g. city or town location).

For Members

Learn how to update key business information, add a new business, and much more.


Updating Business Information

I have a business, how can I list it on Goldfields Key?

If you’re a business owner and would like to add your business to Goldfields Key or Midwest Key:
* Search for your business to make sure it’s not already listed.
* If your business is not yet listed, click ‘List My Business’.
* Choose your listing: Free, Silver, Gold, Platinum.
* Enter your business information in the provided fields.
* Click Submit.

However, we’re not accepting any requests from outside of the Goldfields or Midwest region as of the moment as Business Key is designed for people and businesses within the region. If you’re having difficulties filling out certain fields, please contact us at 1300 017 990 or email us at

What Category should I place my business in?

To view the range of business categories found on our directories, check out our “Browse by Category” page. Expanding the different categories will show you more refined categories. If you still can’t find your business category, please contact us at 1300 017 990 or email

How do I suggest changes to the general business info?

To suggest general business information updates (hours, phone number, address, etc.), you can submit it to us and we’ll upload the changes after it has been reviewed. If you’re reporting important business changes (moves, closures, etc.), please don’t hesitate to call us at 1300 017 990 or email

Can I choose what photos get uploaded in the gallery for my business page?

Yes, you definitely can! You can send us your chosen photos for your gallery and we’ll put it up for you at no cost.

How long does it take for business information updates to be evaluated?

Updates from Goldfields Key or Midwest Key will appear on your page immediately, but we’re also obliged to review any changes before it goes live.

Why did the business information on my page revert after I changed it?

We want our directories’ business pages to be simple, accurate, and generally reflective of the way consumers recognise a business. If you think we got it wrong, please submit the change again with an explanation.

I've just updated my business listing. Why don't search engines reflect my changes?

Search engines need to refresh their database to pick up any changes that have been made on the Goldfields Key or Midwest Key website. The refresh usually occurs within a few days, however, it can take over a few weeks for search engines to update their database. Please note that Business Key doesn’t control this process.

Directory Packages

Here’s where you’ll find everything you need to know about how our Package Options & Inclusions showcase your business online.


I just registered my business. Why isn’t it showing up in search results?

If you’ve just added your business to our directories, please allow 48 hours for your business to start appearing in the website as we need to verify and review your request. 

If you’re searching for your business in a search engine, such as Google, please note that search engines need to refresh their database to pick up any changes that have been made on the Goldfields or Midwest Key website. The refresh usually occurs within a few days, however, it can take over a few weeks for search engines to update their database. Please note that Business Key doesn’t control this process.


How can I get my business listing to show up in every suburb or postcode I service?

Basic and Free business listings will only appear in searches for the postcode in which the business is physically located. If you need wider reach and want to get your business on the first page of search engines, you can purchase our Directory Packages.

Read about our package options and inclusions to help you decide on the best solution for your business.

If you have any further questions, please don’t hesitate to call us at 1300 017 990 or email us at

I'm not good with computers, is there someone to help me set this listing up?

Yes, we’re here to help! We have a marketing team ready to assist with your content, uploading your images and making sure your listing looks professional and eye-catching. Our set-up service is tailored to meet your needs, just ask us for a quote.

I have a website, why do I need a Directory Listing as well?

It’s hard for a website to stand out among the 1.7 billion active websites currently on the internet, let alone a single web page – but when you join forces with an online directory like, we can help drive more traffic to your business. Online directories have replaced traditional paper directories and are one of the leading ways for businesses to connect with their customers. Your Business Page acts as a member of your team, constantly building your online presence and generating leads.


What’s a Business Page?

A Business Page acts as a mini-website containing all the relevant information about your business. If you don’t have a separate website yet, a Business Page will save you the time and money in getting your business up online. You can add your contact details, logo, banner advert, business address, opening hours, “About Us” business description, your products and services, gallery images, videos, promotional feature and benefit checklist, and much more.

Why should I choose you?

We have the experience as we’ve been working with business owners to help them stand out for over 29 years. Our team strives to provide you with personalised and effective services, support and technological solutions, so your business can harness the power of digital marketing. We, at Business Key, genuinely want to see you succeed in your business endeavours!

Members Benefits

Learn how we optimise your business page by applying proven strategies that give you the best results and return for your business.

Business Listing Optimisation

Why should I choose a Premium Membership if I can have a free listing?

Premium Listings put your business front and centre, and include exclusive advertising banners, multiple search categories and features such as videos, testimonials and listing optimisation. Smart business owners know that customers need constant exposure to their business before they begin to enquire, buy and recommend. Premium listings ensure your brand is seen, time and again by your target customers increasing your brand awareness and return on investment.

How do you set up a Directory Listing and how do I get on the top of the search results?

We start by doing research on your business niche to help us find the very best keywords for your business. The number of keywords depend on what directory package you availed. We create content rich listings with embedded keywords to keep your business page up-to-date and at the top of search engines. We provide you with results that show you how your business page is performing as well as an in-depth review of all the work we’ve done on your behalf.


How long does it take for a Business Listing to get results?

The result is based on the plan you have. Once you purchase a plan, your listing automatically ranks in our business directory. For the Platinum package, your business ranks first on the category pages, while the Gold package ranks second and the Silver package at the third. At Business Key, we make sure your brand is being seen by constantly optimising and updating your business page.

How do I know if my business ranks in the search engine?

We’ll send you a report that shows how your business page is ranking in the search engine results for a particular category or keyword. Feel free to ask any questions and improve your understanding of our Business Listing Optimisation service.

What is Keyword Research?

Keyword Research is to find words and phrases users commonly search on Google and other major search engines. These terms are related to the products and services on your website. We take a look at the search volume, competition, and purpose. So when someone searches for your keywords, they will wind up on your website.


How many keywords can you target for my Business Page?

The number of keywords depend on what package you availed. We will provide you with a set of keywords that will give the best traffic, taking into account the search volume, competition, and most importantly, your budget.

What’s the importance of Geotagging the images?

Geotagging is to assign a geographical location to your photos so it easily shows up on that particular location and it also helps direct people to your Business Page. We geotag and add image descriptions to your photos as it’s a principle of web accessibility and increasing your rank in search engines.

How does meta tag optimisation help my Business Page?

We write concise meta descriptions, a unique title tag, and a perfect header tag for your web pages using targeted keywords. This information is about your page for search engines and website visitors to read. They impact how your site appears on Search Engine Result Pages (SERPs) and how many people will be inclined to click through to your Business Page, increasing your web page traffic and engagement rates. 

What is page content, anchor text, and internal link optimisation and how will this affect the content on my Business Page?

Page content optimisation is the process of continually updating and adjusting copy to make content more appealing to search engines and, by extension, to users. We will perform a thorough content audit to review what copy will be revised and pass the revision right back to you for checking and approval. In addition, we also do internal link optimisation, where we link one page of your website to another page of your website with the use of targeted anchor texts.

Content Assets


What is content assets?

Content assets are content that allows you to connect with customers on a personal level. At Business Key, we are focused on creating and distributing valuable, relevant, and consistent content to attract and retain customers. It’s a good long-term investment and is a valuable asset that drives traffic to your Business Page and increases your online visibility and credibility.

Why do I need content assets for my business?

Content assets allow customers to find you. Customers discover your business through all useful content they can find online. That’s why we produce search-engine optimised content incorporated with targeted keywords or phrases that answers your customers’ questions and solves their pain-points. With quality content, your Business Page ranks higher on search engines, gives more traffic and drives customers to take action.

What results can I expect from personalised content assets?

There are many benefits from having personalised content assets for your business. With great content, your customers will stay on your Business Page longer and customers will become more familiar with your brand. By having the right content in place for the audience you want to reach out to, you attract more visitors through organic search and get more direct traffic because you build up a brand.

When will I see the results of my content assets?

It is definitely not a quick-fix solution or an immediate-results strategy. But with patience and consistency, it will grow and produce valuable, lasting results over time. We also constantly optimise your content, and improve your rank on search engines to create lead generation and conversion opportunities for your business.

I don't know how to write a blog. Will you be the ones to make it from scratch?

You don’t have to worry. We will be the ones to constantly create, update and adjust the content of the blog articles as per your approval of each one. Our writer ensures to make compelling and original content for search engines and the general audience to read.

How does ‘Promotional Feature’ help in advertising my business?

As potential customers need more concrete information to digest before they convert, this is where the ‘promotional feature’ comes in. It is written content about your business with distinction to each category your business is listed in. This written content entails a compelling introduction about your business even before they reach your business page, leaving a good first impression while keeping them engaged.

What is a 'Benefit Checklist' and how does it contribute in promoting my business?

A ‘benefit checklist’ is a list of your business’s unique selling points. These points put together with the promotional feature serves as the differentiator that sets you apart from your competitors. This list not only gives focus to your business’s relative strengths and advantages, it also puts you in a more favourable position as it’s a great contributing factor in helping potential customers in decision making.

Social Media Promotions


What are social media promotions?

Business Key uses social media platforms or networks to promote your business’s products and services. We help you reach existing customers and reach new ones, which are commonly on sites like Facebook, Instagram, and LinkedIn.

How does social media help promote my business?

First things first, there’s no doubt that your business should be on social media regardless of the industry you’re in. Social Media has a lot of benefits and the purpose is to connect you with your customers and when done right has a great potential of becoming a major source of web traffic. It also helps boost your brand awareness, contributes to your business search engine visibility, promotes your products and services, and so much more.


I have a Facebook page for my business but it doesn't have any audience. How can you help me?

We can help you through the creation and publishing of relevant content based on your business to our steadily growing Facebook page. We make sure to share content that raises brand awareness and we can also tag your business’s Facebook page to further increase your online presence.

When will I see the results of social media marketing?

While the actual amount of time will depend on many circumstances, most social media marketing strategies tend to take about a few months to yield real results and can become a valuable asset to help you achieve your goals!


Display Advertising


What is display advertising?

Display advertising is the use of text combined with graphics to create eye-catching online adverts. These are then placed in a series of designated ‘slots’ across the website, encouraging users to click through to direct them to your Business Page. This way, it allows your brand to be easily recognisable and allows your customers to quickly get familiar with the products and services you offer.

Why do I need display advertising for my business?

In today’s ever-growing marketplace, standing out is becoming more and more difficult. A great graphic design offers visual consistency, which builds your company’s identity and brand recognition.

What results can I expect from display advertising?

Display advertising establishes credibility, creates brand recognition, and firmly positions your business within the marketplace. We design visually exciting graphics in order for your brand to dynamically engage prospects and existing customers. This strategy also further optimises your marketing campaigns, increasing your brand’s online visibility and market position.

Print Marketing

How does print marketing differ from digital marketing?

Although both serve a similar purpose (promoting your brand), they do so with different intent. Digital marketing is effective because it allows you to quickly and directly reach your audience and prospective customers online. On the other hand, people find print marketing trustworthy because it triggers sensory and memorability. Being able to look at an ad while tangibly touching it allows the person to engage and remember the ad more. But the right blend of print marketing and digital marketing is essential in forming a successful marketing campaign.

What benefits can I expect from print marketing?

Print marketing is a powerful way to reach, engage, and build the trust of your target audience. It is a great introduction to your products and services and often leads readers online to get more information. Print is most effective when  combined with other channels. When you use your digital and print marketing campaigns to complement each other, you’ll cover all of your marketing bases and deliver a more comprehensive marketing strategy.


How does my business benefit from the Goldfields Business Planner and the WA Mining Map?

Our popular wall maps help build up your brand’s reputation and act as a referral source. The Goldfields Business Planner highlights local events, attractions and diary dates and puts your business in front of people all-year-round. While the WA Mining Map also presents your products and services to key decision makers in the mining industry.


PPC Management

What is PPC Advertising?

Pay-Per-Click (or PPC) Marketing is a description of how businesses running ads only pay when a user clicks on an ad, hence the name “pay-per-click.” These ads appear when a user searches specific things online using a search engine.

How Does PPC Advertising Work?

For ads to be visible together with results on the Search Engine Results Page (or SERP), advertisers put together an initial strategy focused on getting the best return on investment for your business. Ads are subjected to an automated bidding process called Ad Auction that major search engines, like Google, use to determine the relevance and validity of ads that users see on their SERPs. To determine how ads are displayed, in which order, and by which advertiser, search engines perform complex algorithmic calculations based on the Ad Auction.


What do PPC services include?

Before we launch your campaign, it’s important to start things off on the right foot. We get to know your business, your industry, and your goals first. Then, we evaluate the current condition of the account we’re taking over or create one if you don’t have an existing account. Inclusions for PPC services depend on the package you’ve selected. Commonly, our PPC services include advertising on Google and Bing, along with keyword targeting, bid management, ad writing and design, and routine reporting.


Will my ad be on Google 24/7?

Ads appear online until their daily budget is exhausted. Our campaign manager interacts with search engines regularly to see if your campaign’s delivering to the best of its budget. However, factors such as keywords, competitive industries, and cost per click influence how quickly your budget could get exhausted.


Can I check the progress of my PPC campaign myself?

Of course! Your PPC account is your asset. Regardless of us doing the PPC management, you paid for the account to be built and optimised, so it’s no question for you to have access and check the account yourself.


Google My Business Management

What is Google My Business?

Google My Business (or GMB) is a listing directory within Google particularly beneficial for “local” businesses or businesses that solely rely on their location for the product or service they offer (e.g. a business or a physical store that caters to a specific area).

Does your GMB Management Services help my rankings?

Yes, it does! Our GMB Management Service can have a positive impact not only on your listing’s capability to rank for local keywords, but also to increase to get your leads from Google search results and improve user engagement.


Will you need my Google Business listing login?

We only ask to be added as a manager of your GMB account. You do not have to share your Google Business listing login credentials with third parties. But if you don’t have an account yet, we can help set it up for you.


What happens after I sign up?

You can book an online meeting with our GMB expert. During the onboarding call, we get to know your business, audit the existing listing you have, plan and discuss your GMB strategy, and more. You can head to our Contact Page to schedule a call so we can learn more about your company.


Do you also offer local listing services?

Yes, we do! We have our regional directories and, where we help regional communities connect, grow and thrive.



Learn how we optimise your business page by applying proven strategies that give you the best results and return for your business.

Does Business Key ever share my email address or account information?

Business Key’s Privacy Policy describes what we can and can’t do with any personal information you provide us.

What should I do if I think my account has been compromised?

At Business Key, we value user privacy and make every effort to ensure that the site is secure. If you are unable to log in on any of our directory websites or have further questions or concerns, please contact us at 1300 017 990.

Why was I asked to confirm my email address?

When your email address is added to a Goldfields Key account, we will email you to confirm you made this request. This happens when you sign up for a new account, or add a new email to an existing account. To confirm your address, click the button “Confirm Email” provided in the email

Without your approval, your email address will remain unconfirmed and the associated account will remain limited in functionality. If you would like to close the Goldfields Key account entirely, you can request an account closure.