Support Centre

We’ve created a Favourites option to help you keep track of the products and services you want to use again.

Below is the instructions on how to “Save to Favourites”:

1. Go to the Directory search bar and search a Category.
2. On the Category search results, click the “Star” Button of the business that you want to add to Favourites.
3. Login to your account and click the “Favourites” button to see the businesses you want to review or use again.

“Email”, “Send Enquiry”, and the “Business Number” allows users to message business owners directly about the business or its services – pricing, availability, offerings, or anything else you may need to ask.

If you’re a business owner and would like to add your business to Goldfields or  Midwest Key:

1. Search for your business to make sure it’s not already listed.
2. If your business is not yet listed, click ‘List My Business’.
3. Choose your listing: Free, Silver, Gold, Platinum.
4. Enter your business information in the provided fields. 
5. Click Submit.

However, we’re not accepting any requests from outside of the Goldfields or Midwest region as of the moment as Business Key is designed for people and businesses within the region. If you’re having difficulties filling out certain fields, please contact us at 1300 017 990 or email us at admin@thekey.com.au.

You can find almost any type of local business on Goldfields Key or Midwest Key. Use the search bar to search for key terms (e.g. engineering contractor, plumber, takeaway food or the name of a specific business). Use the location bar to set the geographic region you want to search (e.g. city or town location).

To view the range of business categories found on our directories, check out our “Browse by Category” page. Expanding the different categories will show you more refined categories. If you still can’t find your business category, please contact us at 1300 017 990 or email admin@thekey.com.au.

To suggest general business information updates (hours, phone number, address, etc.), you can submit it to us and we’ll upload the changes after it has been reviewed. If you’re reporting important business changes (moves, closures, etc.), please don’t hesitate to call us at 1300 017 990 or email admin@thekey.com.au.

Yes, you definitely can! You can send us your chosen photos for your gallery and we’ll put it up for you at no cost.

Updates from Goldfields Key or Midwest Key will appear on your page immediately, but we’re also obliged to review any changes before it goes live.

We want our directories’ business pages to be simple, accurate, and generally reflective of the way consumers recognise a business. If you think we got it wrong, please submit the change again with an explanation.

Search engines need to refresh their database to pick up any changes that have been made on the Goldfields Key or Midwest Key website. The refresh usually occurs within a few days, however, it can take over a few weeks for search engines to update their database. Please note that Business Key doesn’t control this process.

Basic and Free business listings will only appear in searches for the postcode in which the business is physically located. If you need wider reach and want to get your business on the first page of search engines, you can purchase our Directory Packages.

Read about our package options and inclusions to help you decide on the best solution for your business.

If you have any further questions, please don’t hesitate to call us at 1300 017 990 or email us at admin@thekey.com.au.

Yes, we’re here to help! We have a marketing team ready to assist with your content, uploading your images and making sure your listing looks professional and eye-catching. Our set-up service is tailored to meet your needs, just ask us for a quote.

It’s hard for a website to stand out among the 1.7 billion active websites currently on the internet, let alone a single web page – but when you join forces with an online directory like goldfieldskey.com.au, we can help drive more traffic to your business. Online directories have replaced traditional paper directories and are one of the leading ways for businesses to connect with their customers. Your Business Page acts as a member of your team, constantly building your online presence and generating leads.

A Business Page acts as a mini-website containing all the relevant information about your business. If you don’t have a separate website yet, a Business Page will save you the time and money in getting your business up online. You can add your contact details, logo, banner advert, business address, opening hours, “About Us” business description, your products and services, gallery images, videos, promotional feature and benefit checklist, and much more.

We have the experience as we’ve been working with business owners to help them stand out for over 29 years. Our team strives to provide you with personalised and effective services, support and technological solutions, so your business can harness the power of digital marketing. We, at Business Key, genuinely want to see you succeed in your business endeavours!

We start by doing research on your business niche to help us find the very best keywords for your business. The number of keywords depend on what directory package you availed. We create content rich listings with embedded keywords to keep your business page up-to-date and at the top of search engines. We provide you with results that show you how your business page is performing as well as an in-depth review of all the work we’ve done on your behalf.

The result is based on the plan you have. Once you purchase a plan, your listing automatically ranks in our business directory. For the Platinum package, your business ranks first on the category pages, while the Gold package ranks second and the Silver package at the third. At Business Key, we make sure your brand is being seen by constantly optimising and updating your business page.

We’ll send you a report that shows how your business page is ranking in the search engine results for a particular category or keyword. Feel free to ask any questions and improve your understanding of our Business Listing Optimisation service.

Keyword Research is to find words and phrases users commonly search on Google and other major search engines. These terms are related to the products and services on your website. We take a look at the search volume, competition, and purpose. So when someone searches for your keywords, they will wind up on your website.

The number of keywords depend on what package you availed. We will provide you with a set of keywords that will give the best traffic, taking into account the search volume, competition, and most importantly, your budget.

Geotagging is to assign a geographical location to your photos so it easily shows up on that particular location and it also helps direct people to your Business Page. We geotag and add image descriptions to your photos as it’s a principle of web accessibility and increasing your rank in search engines.

We write concise meta descriptions, a unique title tag, and a perfect header tag for your web pages using targeted keywords. This information is about your page for search engines and website visitors to read. They impact how your site appears on Search Engine Result Pages (SERPs) and how many people will be inclined to click through to your Business Page, increasing your web page traffic and engagement rates. 

Page content optimisation is the process of continually updating and adjusting copy to make content more appealing to search engines and, by extension, to users. We will perform a thorough content audit to review what copy will be revised and pass the revision right back to you for checking and approval. In addition, we also do internal link optimisation, where we link one page of your website to another page of your website with the use of targeted anchor texts.

Content assets allow customers to find you. Customers discover your business through all useful content they can find online. That’s why we produce search-engine optimised content incorporated with targeted keywords or phrases that answers your customers’ questions and solves their pain-points. With quality content, your Business Page ranks higher on search engines, gives more traffic and drives customers to take action.

There are many benefits from having personalised content assets for your business. With great content, your customers will stay on your Business Page longer and customers will become more familiar with your brand. By having the right content in place for the audience you want to reach out to, you attract more visitors through organic search and get more direct traffic because you build up a brand.

It is definitely not a quick-fix solution or an immediate-results strategy. But with patience and consistency, it will grow and produce valuable, lasting results over time. We also constantly optimise your content, and improve your rank on search engines to create lead generation and conversion opportunities for your business.

You don’t have to worry. We will be the ones to constantly create, update and adjust the content of the blog articles as per your approval of each one. Our writer ensures to make compelling and original content for search engines and the general audience to read.

As potential customers need more concrete information to digest before they convert, this is where the ‘promotional feature’ comes in. It is written content about your business with distinction to each category your business is listed in. This written content entails a compelling introduction about your business even before they reach your business page, leaving a good first impression while keeping them engaged.

A ‘benefit checklist’ is a list of your business’s unique selling points. These points put together with the promotional feature serves as the differentiator that sets you apart from your competitors. This list not only gives focus to your business’s relative strengths and advantages, it also puts you in a more favourable position as it’s a great contributing factor in helping potential customers in decision making.

First things first, there’s no doubt that your business should be on social media regardless of the industry you’re in. Social Media has a lot of benefits and the purpose is to connect you with your customers and when done right has a great potential of becoming a major source of web traffic. It also helps boost your brand awareness, contributes to your business search engine visibility, promotes your products and services, and so much more.

We can help you through the creation and publishing of relevant content based on your business to our steadily growing Facebook page. We make sure to share content that raises brand awareness and we can also tag your business’s Facebook page to further increase your online presence.

While the actual amount of time will depend on many circumstances, most social media marketing strategies tend to take about a few months to yield real results and can become a valuable asset to help you achieve your goals!

In today’s ever-growing marketplace, standing out is becoming more and more difficult. A great graphic design offers visual consistency, which builds your company’s identity and brand recognition.

Display advertising establishes credibility, creates brand recognition, and firmly positions your business within the marketplace. We design visually exciting graphics in order for your brand to dynamically engage prospects and existing customers. This strategy also further optimises your marketing campaigns, increasing your brand’s online visibility and market position.

Print marketing is a powerful way to reach, engage, and build the trust of your target audience. It is a great introduction to your products and services and often leads readers online to get more information. Print is most effective when  combined with other channels. When you use your digital and print marketing campaigns to complement each other, you’ll cover all of your marketing bases and deliver a more comprehensive marketing strategy.

Our popular wall maps help build up your brand’s reputation and act as a referral source. The Goldfields Business Planner highlights local events, attractions and diary dates and puts your business in front of people all-year-round. While the WA Mining Map also presents your products and services to key decision makers in the mining industry.

For ads to be visible together with results on the Search Engine Results Page (or SERP), advertisers put together an initial strategy focused on getting the best return on investment for your business. Ads are subjected to an automated bidding process called Ad Auction that major search engines, like Google, use to determine the relevance and validity of ads that users see on their SERPs. To determine how ads are displayed, in which order, and by which advertiser, search engines perform complex algorithmic calculations based on the Ad Auction.

Before we launch your campaign, it’s important to start things off on the right foot. We get to know your business, your industry, and your goals first. Then, we evaluate the current condition of the account we’re taking over or create one if you don’t have an existing account. Inclusions for PPC services depend on the package you’ve selected. Commonly, our PPC services include advertising on Google and Bing, along with keyword targeting, bid management, ad writing and design, and routine reporting.

Ads appear online until their daily budget is exhausted. Our campaign manager interacts with search engines regularly to see if your campaign’s delivering to the best of its budget. However, factors such as keywords, competitive industries, and cost per click influence how quickly your budget could get exhausted.

Of course! Your PPC account is your asset. Regardless of us doing the PPC management, you paid for the account to be built and optimised, so it’s no question for you to have access and check the account yourself.

Yes, it does! Our GMB Management Service can have a positive impact not only on your listing’s capability to rank for local keywords, but also to increase to get your leads from Google search results and improve user engagement.

We only ask to be added as a manager of your GMB account. You do not have to share your Google Business listing login credentials with third parties. But if you don’t have an account yet, we can help set it up for you.

You can book an online meeting with our GMB expert. During the onboarding call, we get to know your business, audit the existing listing you have, plan and discuss your GMB strategy, and more. You can head to our Contact Page to schedule a call so we can learn more about your company.

Yes, we do! We have our regional directories goldfieldskey.com.au and midwestkey.com.au, where we help regional communities connect, grow and thrive.

At Business Key, we value user privacy and make every effort to ensure that the site is secure. If you are unable to log in on any of our directory websites or have further questions or concerns, please contact us at 1300 017 990.

When your email address is added to a Goldfields Key account, we will email you to confirm you made this request. This happens when you sign up for a new account, or add a new email to an existing account. To confirm your address, click the button “Confirm Email” provided in the email

Without your approval, your email address will remain unconfirmed and the associated account will remain limited in functionality. If you would like to close the Goldfields Key account entirely, you can request an account closure.